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Evidence Guide: ICTTEN509 - Provide expert advice and support on complex faults

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTTEN509 - Provide expert advice and support on complex faults

What evidence can you provide to prove your understanding of each of the following citeria?

Establish background information

  1. Contact client to identify type of fault and occurrence
  2. Obtain report of any action taken by first fault repairer and subsequent result
  3. Analyse fault history to establish any fault patterns, including questioning personnel involved in previous fault repair if relevant
  4. Develop strategies for identification and repair using advice from other engineering and technical personnel
  5. Refer to relevant legislation, codes, regulations and standards relating to repair
  6. Inform customer of issues and possible solutions
Contact client to identify type of fault and occurrence

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain report of any action taken by first fault repairer and subsequent result

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse fault history to establish any fault patterns, including questioning personnel involved in previous fault repair if relevant

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop strategies for identification and repair using advice from other engineering and technical personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer to relevant legislation, codes, regulations and standards relating to repair

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform customer of issues and possible solutions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake fault diagnostic

  1. Isolate fault progressively using a fault identification approach to remove likely variables from assessment
  2. Identify fault in the shortest time possible or escalate to appropriate level
  3. Seek back-up support from the product manufacturer when required
Isolate fault progressively using a fault identification approach to remove likely variables from assessment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify fault in the shortest time possible or escalate to appropriate level

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek back-up support from the product manufacturer when required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise fault rectification

  1. Determine options to rectify fault, including any downtime, and present to customer for decision
  2. Replace or repair defective parts or equipment according to service agreement
  3. Reprogram equipment as required
  4. Perform work safely, for both the repairer and customer
  5. Dismantle and remove temporary service safely and efficiently, where appropriate
  6. Provide on-site repair staff with clear and precise instructions on fault rectification where appropriate
Determine options to rectify fault, including any downtime, and present to customer for decision

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Replace or repair defective parts or equipment according to service agreement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reprogram equipment as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Perform work safely, for both the repairer and customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Dismantle and remove temporary service safely and efficiently, where appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide on-site repair staff with clear and precise instructions on fault rectification where appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document fault details

  1. Record details of fault and actions taken to find, repair and store for future reference
  2. Advise product manufacturer of fault and repair details if applicable
  3. Recommend changes to product or product model design where appropriate
  4. Advise client and obtain sign-off
Record details of fault and actions taken to find, repair and store for future reference

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise product manufacturer of fault and repair details if applicable

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend changes to product or product model design where appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise client and obtain sign-off

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish background information

1.1 Contact client to identify type of fault and occurrence

1.2 Obtain report of any action taken by first fault repairer and subsequent result

1.3 Analyse fault history to establish any fault patterns, including questioning personnel involved in previous fault repair if relevant

1.4 Develop strategies for identification and repair using advice from other engineering and technical personnel

1.5 Refer to relevant legislation, codes, regulations and standards relating to repair

1.6 Inform customer of issues and possible solutions

2. Undertake fault diagnostic

2.1 Isolate fault progressively using a fault identification approach to remove likely variables from assessment

2.2 Identify fault in the shortest time possible or escalate to appropriate level

2.3 Seek back-up support from the product manufacturer when required

3. Organise fault rectification

3.1 Determine options to rectify fault, including any downtime, and present to customer for decision

3.2 Replace or repair defective parts or equipment according to service agreement

3.3 Reprogram equipment as required

3.4 Perform work safely, for both the repairer and customer

3.5 Dismantle and remove temporary service safely and efficiently, where appropriate

3.6 Provide on-site repair staff with clear and precise instructions on fault rectification where appropriate

4. Document fault details

4.1 Record details of fault and actions taken to find, repair and store for future reference

4.2 Advise product manufacturer of fault and repair details if applicable

4.3 Recommend changes to product or product model design where appropriate

4.4 Advise client and obtain sign-off

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish background information

1.1 Contact client to identify type of fault and occurrence

1.2 Obtain report of any action taken by first fault repairer and subsequent result

1.3 Analyse fault history to establish any fault patterns, including questioning personnel involved in previous fault repair if relevant

1.4 Develop strategies for identification and repair using advice from other engineering and technical personnel

1.5 Refer to relevant legislation, codes, regulations and standards relating to repair

1.6 Inform customer of issues and possible solutions

2. Undertake fault diagnostic

2.1 Isolate fault progressively using a fault identification approach to remove likely variables from assessment

2.2 Identify fault in the shortest time possible or escalate to appropriate level

2.3 Seek back-up support from the product manufacturer when required

3. Organise fault rectification

3.1 Determine options to rectify fault, including any downtime, and present to customer for decision

3.2 Replace or repair defective parts or equipment according to service agreement

3.3 Reprogram equipment as required

3.4 Perform work safely, for both the repairer and customer

3.5 Dismantle and remove temporary service safely and efficiently, where appropriate

3.6 Provide on-site repair staff with clear and precise instructions on fault rectification where appropriate

4. Document fault details

4.1 Record details of fault and actions taken to find, repair and store for future reference

4.2 Advise product manufacturer of fault and repair details if applicable

4.3 Recommend changes to product or product model design where appropriate

4.4 Advise client and obtain sign-off

Evidence of ability to:

methodically identify and rank likely causes of faults

analyse and interpret test results

apply enterprise escalation and outage procedures

prioritise fault rectification in a timely manner and report progress

organise repair of fault and conduct of tests to verify outcomes

prepare documentation of fault:

nature

location

likely causes

repair methodology

recommendations relating to system redesign or specification.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain features and operating requirements of test equipment

summarise information required to operate remote diagnostic equipment according to a test specification

outline legislation, codes of practice and other formal agreements that impact the work activity

explain manufacturer’s requirements for effective operation of equipment

summarise specific work health and safety (WHS) requirements relating to the activity and site conditions

outline test methods and performance requirements

explain typical issues and challenges that occur on site.